Often the most daunting task that managers face is confronting people problems. This workshop provides HR Managers and front line supervisors with the principles necessary to handle the most difficult disciplinary issues with confidence. Using a combination of lecture, group discussion and case studies the follow specific topics will be covered: How to recognize & reinforce good performance Self-assessment of conflict management styles Strategies to deal with "people problems" How to handled disciplinary steps Tips on how to handle the most difficult coaching sessions.
Looking for an effective process to help your leadership team improve communications? The DiSC® model provides a common language that people can use to better understand themselves and adapt their behaviors with others — within a work team, a leadership position, or other relationships.
DiSC profiles help you and your team:
Emotional intelligence describes how people deal with their feelings and how they perceive and interact with others. It has been said that we cannot controls others, but we can control how we respond to others. While there is no substitute for technical knowledge, most organizations today seek to manage with more of a facilitative model. As a leader, one of the most difficult tasks is to help an employee improve their performance by better understand the role that their emotional intelligence plays.
Emotional intelligence is the ability to identify, use, understand, and manage emotions in positive ways to; relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. Emotional intelligence impacts many different aspects of your daily life, such as the way you behave and the way you interact with others.
If you have high emotional intelligence you are able to recognize your own emotional state and the emotional states of others, and engage with people in a way that draws them to you. You can use this understanding of emotions to relate better to other people, form healthier relationships, achieve greater success at work, and lead a more fulfilling life.
This workshop explains what EI is and how leaders can use it to help their employees improve their own EI. In this lecture you will:
Learn the four parts of the emotional intelligence mode and how you can apply them to you work and personal life.
Identify five skills that you can develop to improve your emotional intelligence